Job Brief:
This is a Customer Service position in Contact Centre, supporting 24/7 operation under one of our client that is currently one if the largest service provider in telecommunication Malaysia, work office located at Bandar Sunway. This role required to support all 3 type of communication channel (phone/email/chat), training provided and offering contracual role within 1 year followed by adjustment renewal or conversion to permanent directly with our client.
Job Responsibilities:
- Provide quality customer support (24/7) through Voice our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
Job Requirements:
- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
- Required language (s): English & Bahasa Malaysia, preferred with Mandarin
- Applicants should be Malaysians citizens
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.
