This is a Non-Voice Customer Services position. A Call Center Representative helps customers with their questions and addresses issues regarding products or services. They are responsible for customers’ inquiries or concerns via email or live chat. They will be supporting local customers in Bahasa and English. Job will be located in Bandar Sunway.
- Provide quality non -voice customer support (24/7) for our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
- Candidate should be Malaysians citizens
- Candidate should possess a Bachelor Degree, Master’s Degree or equivalent in All Business Field
- Preferably at least 1 year of related working experience.
- Excellent written & verbal communication skills in English and Malay.
- Ability to communicate results to management and in a fast paced environment.