Objective of the position: Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards and IT guidelines.
Contribute to the IT on site, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure Systems according to specifications and guidelines, etc.)
Advise and instruct colleagues in solving complex inquiries in the area of Office and shop floor.
Supervise IT infrastructure in the first level support (e.g. by re-starting Servers, etc.)
Track local IT jobs and mark detected deviations.
Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
Process IT Service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, Standards, and IT guidelines.
Service Office or shop floor Systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, Office and production PCs, maintain and exchange infrastructure components, etc.).
Conduct work packages in IT Service requests and IT and carline projects on-site.
Assist in development and maintain the hardware and Software asset management.
Professional career: BD Computer Science.
Relevant experience: 2-3 years in IT technical support, network and communication systems working in the automotive environment.