Overview:
Element has an opportunity for a Department Supervisor. The Department Supervisor is a key member of the department’s safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians, peers, Department Manager, Operations Manager, General Manager and other positions. In this role you will guide the technical staff in timely completion of daily work and may be designated as the main contact for customer on-site visits.
Element has an opportunity for a Department Supervisor. The Department Supervisor is a key member of the department’s safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians, peers, Department Manager, Operations Manager, General Manager and other positions. In this role you will guide the technical staff in timely completion of daily work and may be designated as the main contact for customer on-site visits.
Responsibilities:
Manage initiatives for the department set forth and in conjunction with location safety strategy
Under the direction of the Department Manager and / or Operations Manager, assist in the efficient operation and growth of the assigned department
Provide professional and timely customer service to both internal and external customers
Ensure customer satisfaction through daily interaction with technicians and execution of operational jobs.
Provide direct supervision of lab technical staff
Provide status updates, quote assistance and other internal and external customer service responsibilities as needed
Work with department supervisors, technical experts, or technicians at the local laboratory to obtain input and assist in the creation for testing scope, delivery of items needed from other support departments within the location (i.e.: design, machine shop on fixture design and creation)
Assist in providing complex quotations and provide quick and accurate quotations or be part of the team that provides quotes to customers
Under the direction of the assigned Department Manager, may participate and contribute in perform supervisory responsibilities to include hiring decisions, performance management input, decisions and execution, and approval of overtime and time cards.
Understand the customer needs in order to translate and deliver desired customer results
Adhere to, support and follow all Element safety guidelines
Project management, employee development, discipline, other transactional duties associated with this role
Skills / Qualifications:
A bachelor’s degree in a technical field and college level courses completed or a minimum of 3 years’ experience in a supervisory role in an industry similar or related to the Testing, Inspection and Certification (TIC) industry with a diploma or GED certificate preferred
Working knowledge of laboratory safety
Strong computer skills and basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus
Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on feet for long periods of time
Ability to work primarily alone and make independent decisions during the course of the work day
Ability to communicate and demonstrate the importance of meeting all applicable requirements of assigned department
Proven ability to read, understand and interpret program or test requirements and have ability to analyse and translate into finished testing or report data
Excellent communication skills and telephone etiquette
Proficient skill in word processing and spreadsheet software
High impact of experience on the business at the local commercial, technical and operational level
Proven and recognized ability to provide accurate and timely status reports to internal and external customers
Ability to track multiple testing jobs / programs from start to finish and assist with contract review of job status daily, including follow-up emails and phone calls daily to and from internal and external customers
Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 7,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
