Responsibilities:
- Manage amounts of outbound calls in a timely manner.
- Follow communication ‘scripts’ when handling different enquiries.
- Determine customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Establish sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our system database in a comprehensible way.
- Attend traning to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- Experience with or without are welcome.
- Achieving monthly target.
- Good phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Perks & Benefits
- Commission and Incentive
- Quartely staff KPI
- Annual Increment
- Allowance (travelling Allowance etc.)
- Nearby public transport
- Company trips
- Personal leave
- Annual Dinner
- first 2 weeks saturday off
Job Location
No.42, Jalan Metro Pudu 2, Fraser Business Park, Off Jalan Yew, 55100 KUALA LUMPUR
Click to view the location on Google maps
