Job Description
- Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.
- Supports integration of Warranty administration functions.
- Provides Warranty support for all of the zone team members.
- Develops and implements necessary dealer training.
- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.
Additional Job Description
Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
The District Manager Aftersales is the organization responsible for supporting GM’s global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.
As a District Manager Aftersales, your responsibilities will be:
Sales targets and market share
Assisting the dealer in implementing initiatives to increase customer pay business
Focus on processes and performance at Service lane
Search for promotions and market opportunities to bring customers to service lane
Incorporate aftermarket initiatives within the overall business plan distributor
Implement and follow up the 25 point inspection as means to increase parts sales per vehicle
Support dealers with RIM in order to optimize and meet required targets for compliance
Promote and include dealers in yearly marketing plan as guide for increasing customer retention
Improve customer retention
Ensuring that information is shared by dealers by means of data sharing
Identifying opportunities aimed at the implementation of a CRM process
Incorporate the concept of customer retention in the overall business plan distributor
Developing staff skills aftermarket distributor
Guide the integration of Aftersales as one whole team (parts and service)
Promoting participation and effective use by the dealer in GMM retention initiatives:
Chevrolet Express Service
BDC (Business development Center)
Standard maintenance Costs
Marketing programs and service promotions
Supporting the initiative of Outstanding Customer Experience (OCE)
Improving CSI
Supporting the implementation of the standard GMM operation and facilities
Ensure staff aftermarket distributors are trained / certified
Representing GMM and its brands as ambassador
To ensure a proper process of executing service recalls
Maximize the profitability of Distributor
Assisting the dealer in identifying areas to improve profitability through business process.
Ensuring that the dealer takes advantage of rebates and incentives available
Development of plans to improve the performance of the distributor in the scorecard
Requirements:
Education:
Industrial Engineering, Bachellor in Bussiness or similar
Languages:
English language proficiency. This role requires communications conducted in English
Skills
Innovation Management
Problem Solving
Dealing with Ambiguity
Managerial Courage
High level of oral and written communication skills
Interpersonal skills to work effectively with others
High level analytical ability where problems are unusual and complex
Experience
Recommended previous jobs in automotive industry as Business Manager or District sales manager
Project management
Value proposal
Competitive salary
Superior benefits to the law
Career development platform
Ongoing training
Benefits in vehicles.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
