Job Overview
Provides customers with service and product troubleshooting via telephone and email.
Provides customers with service and product troubleshooting via telephone and email.
Essential Functions
- Provides customers with service and product troubleshooting via telephone and email.
- Provides documentation of calls in the CRM system; escalates issues requiring further investigation.
- Performs technical and application support needed for after-hours on weekdays, weekends, and holidays
- Flexible and able to handle multiple tasks.
- Strong verbal and written communication skills.
- Be available during non-business hours
Qualifications
- High School Diploma or equivalent
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
