At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.
- Responsible for providing end users support such as troubleshooting PC/Notebook, troubleshoot applications software, printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using.
- Responsible to provide level 1 printing support like checking on paper jam, checking on toner levels, change toner waste and escalate to service team for onsite support.
- Perform daily tasks by providing a high level of customer service to the end user.
- Provide level 1 support (assistance through phone call)
- Provide level 2 users support (onsite support by attending to end user) on the following:
- Troubleshooting network operating system, software and hardware
- Being familiar with network operating system, software and hardware
- Work within a ticketing system and create documentation for new processes
- Training staff and users to maximize the potential of existing technology
- Taking new users through the orientation process
- Providing individual support and training upon request
- Providing recommendations about support and information access
- Maintaining an updated inventory of software, hardware and resources
- Demonstrated aptitude for continuous learning and innovative thinking
- Performing any other OPS related duties assigned.
- Performing after hour on-call work when necessary.
- Support remote staff and users’ problem from Branches where necessary.
- Prepare to log tickets on any users request attended and close the ticket upon issue resolved.
- Prepare a resolution after each log tickets has been done.
- Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization. OPS Support
- Provide level 1 printing support (assistance through phone call).
- Escalate to service team for printing issue that required technician on-site support
- Generate monthly cost accounting report
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma or equivalent.
- Required language(s): English, Bahasa Malaysia
- At least 1 year(s) of working experience in the related field is required for this position.
- Capability to deal with difficult situations.
If this role sounds like the opportunity you are looking for, don’t hesitate to apply and let us discuss further!
[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!