Job Description
Service Desk Assistant
If you want to be part of our journey growing as a company with high standards for quality and values this is the opportunity for you!
The service desk is the first point of contact for our internal customers for anything related to HR, benefits and payroll, as well as for any questions related to Accounts payable and travel expense management support. Our aim is to provide an awesome experience through handling the cases raised and providing a resolution at the first point of contact
Provide an Awesome Experience to our diverse pool of customers Internal (Employees) / External (Vendors) following process guidelines:
- Ticket handling to ensure resolution of issues through our different contact channels
- Data analysis to provide insights into end to end process improvement
- Collaborate in a global enviroment for process and document standardization
- Work as part of a global team to drive our growth strategy
- 2-3 years of relevant professional working experience, preferably within HR, help desk/service desk or service process handling in an international support function · Microsoft Office experience
- Excel at intermediate level
- Language: Fluent English
- Knowledge handling SAP HR / Finance (Accounts payable & T&E) · Workday Knowledge
- Thrives and works best in a team environment
- Ability to handle multiple requests at a time
- Customer centricity mindset
- Lean Mindset
Join the global LEGO® team!
What’s in it for you? Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.
Additional Details
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement, which is intended for those with disabilities – LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service
Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Core Responsibilities HR Operations includes work across multiple administration areas for established HR and rewards programs including: 1) Personnel records maintenance – labor contract, job history, retirement, leave records, transfers, and salary progression, etc. 2) Service desk – contact point for employees about HR related questions 3) HR employment – prepare HR employment related paperwork according to the defined template, incl. offer/contract/promotion/job change/salary change etc. 4) May be accountable for selecting and managing HR outsourcing vendors
Join the global LEGO® team
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for those with disabilities – LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Location
Monterrey Building B, Mexico
Job ID
3-6648
Category
Human Resources
