Responsabilities
- Handling of enquiries.
- Technical support of customers, engineers, the service stations and of the sales department
- Forwarding of service information
- Assuring that safety relevant service information’s are installed/followed.
- Quoting of upgrades, services and not standard solutions (like new parts without Id. No., lifting aids, etc.) including follow up and evaluation of not received orders.
- Pro-active approach of services/customers support, offering of crane upgrades
- Technical support of warranty and good will cases.
- Arranging of service attendances in co-ordination with Customer Services Coordinator
- Project controlling and co-ordination
- Issuing and checking of stage invoices
- Planning of engineer pool in co-ordination with Customer Services Coordinator
- Preparation of project specific documentation such as method statements, risk analyses etc.
- Monitoring of debtors accounts and active collection of outstanding invoices together with accounts department.
- Journal duty at weekends and bank holydays
- Checking and follow up of work reports
- Checking and signing of hour reports
- Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM’s, emails, etc.
- Support of commissioning jobs in the area of the service station
- Working according to rules with internal software
Competences and requirements
Competences
- Signing according to signature regulations
- Disposition of engineers
- Generating of crane upgrade offers following the factory guidelines
- Calculation and generating of work offers
- Generating and editing of service orders
Requirements:
1) Education:
Completed technical apprenticeship (mechatronic or a combination of electric, electronic, mechanic and hydraulic technologies).
2) Experience:
As a Service Engineer Experience with part lists, preparing quotes and order administration
3) Special abilities, skills:
- Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
- Field experience as Service Engineer
- Ability to interface with all levels of staff.
- Demonstrated ability to handle confidential information.
- Assist the Company in any necessary duties to achieve Company goals.
- Perform other related duties as assigned.
- Exact and precise working
- Ability to coordinate and plan service attendances
- Working with a pro-active approach
4) Foreign Languages:
English fluent in both spoken and written.
5) Location:
Mexico City
¿Hemos despertado su interés? En tal caso, esperamos con interés su solicitud online. Si tiene alguna pregunta, póngase en contacto con [[Valeria Rivera]] en: [[valeria.rivera@liebherr.com]].
One Passion. Many Opportunities.
La empresa
Liebherr es una empresa tecnológica familiar que no sólo es uno de los mayores fabricantes de maquinaria de construcción del mundo, sino que también ofrece productos y servicios de alta calidad y orientados al usuario en muchos otros campos. El Grupo emplea a unas 48.000 personas en más de 140 sociedades en todos los continentes.
Ubicación
Liebherr Mexico, S. de R.L. de C.V.
German Centre – Avenida Santa Fe 170 / 2-2-02, Col. Lomas de Santa Fe
1210 México City
México (MX)
Contacto
Karla Valeria Rivera Cedeno
55 5001 5961
