We’re looking for a Human Resources Contact Center Advisor to join our HRS Team in Mexico.
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
As a Human Resources Contact Center Advisor, you’ll be responsible for being the first point of contact for our employees and managers to ensure prompt inquiry resolution.
You’ll be part of the Signify Human Resources Services (HRS) Contact Center Americas.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!
What you’ll do
Provide end-to-end customer support for HR related inquiries via phone, email and HR portal; escalate cases where guidance or clarification of policies and procedures is required.
Provide excellent customer service while adhering to defined standards and Global Data Privacy rules.
Perform customer-related data gathering.
Identifies key issues and patterns from partial conflicting data.
Actively identify improvements according to LEAN ways of working and participate in LEAN process improvement activities.
Bachelor’s Degree preferred.
Call Center experience, or related.
Strong in verbal and written communication skills.
Can consistently deliver high quality customer service in a professional and efficient manner; able to meet deadlines.
Knowledgeable of HR processes, systems, and policies; ideally experienced with Benefits/Human Resources/Payroll.
Bi-lingual in Spanish, English.
This is an entry level position.
Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don’t fit all the criteria but believe this role is for you, we would very much like to hear from you.
What you’ll get in return…
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See #SignifyLife through the eyes of our employees!