Join our team to support customer vetting and entitlement activities to ensure compliance with Thomson Reuters policy, third-party requirements, and regulatory obligations. The Onboarding Specialist is a key member of the team supporting senior team members with customer vetting and onboarding activities and is part of the Enterprise Risk & Compliance (R&C) program within the Thomson Reuters Operations & Technology organization.
About the Role:
In this opportunity as an Onboarding (KYC) Specialist, you will:
Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers
Manage the customer re-validating process
Handle general account maintenance
Support team leaders in relation to monthly reporting and QA reviews
Act as a business resource to internal business partners to address routine and non-standard issues ensuring onboarding protocols are followed and business needs are met
Support the ongoing evolution and execution of the overall customer onboarding program
Attend and apply ongoing training to further develop knowledge, skills and abilities
Generate and retrieve data for reporting purposes as requested
Assist with projects as needed and other duties as assigned
You’re a fit for the role if your background includes:
Prior experience in a customer service or order management role
Project management skills
1-2 years of general business experience
Advanced English level is a must.
Clear and effective communication skills (written and verbal) focused on excellent customer service
Excellent attention to detail and organizational ability
Ability to meet deadlines under pressure
Excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce required; familiarity or experience with data visualization software (e.g., PowerBI, Tableaux), data analytics (e.g., Alteryx), and risk & compliance solutions (e.g., MetricStream) a plus.
Ability to establish and maintain productive internal business relationships
High level of initiative and ability to perform in a fast-paced, matrix environment
Excited about innovation
Team player with a collaborative mindset
What’s in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
COVID-19 Response: Currently, as part of our COVID-19 a majority of our employees are working remotely and following local COVID-19 bylaws and guidelines, with the majority of our offices planning to embrace a hybrid work environment consisting of in-office and remote work in 2022.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on thomsonreuters.com.